Profound is on a mission to help companies understand and control their AI presence. We are looking for a Technical Writer to establish and build out Profound’s initial documentation hub. This role will set the standard for how customers learn and succeed with our platform, from onboarding to advanced workflows.
Build Profound’s first customer-facing documentation hub from the ground up
Create clear, structured product documentation including core knowledge base articles, onboarding guides, how-to articles, FAQs, and troubleshooting flows
Partner with product managers, engineers, and customer success to capture product knowledge and turn it into accessible documentation
Develop templates, standards, and style guides for consistent documentation across the company
Continuously refine documentation based on customer feedback and product changes
Establish processes that allow documentation to scale as Profound grows
4 or more years of experience in technical writing, product documentation, or knowledge base management
Strong ability to explain complex product workflows in simple, actionable language
Experience launching documentation hubs or scaling them at high-growth startups
Familiarity with knowledge base platforms such as GitBook, Mintlify, Docusaurus, ReadMe, or Zendesk Guide
Sharp editorial judgment and strong attention to detail
Collaborative approach and ability to work directly with product and customer-facing teams to gather information
Experience in SaaS, analytics, or marketing technology
Motivated to play a foundational role in building documentation for a company redefining how brands succeed in the age of AI
Interested in working alongside a team from Uber, Datadog, DeepMind, Microsoft, and HubSpot
Excited to shape the experience for customers adopting a new category of technology
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $120,000 to $170,000 (NY). Comp may vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
$120K - $170K